Use&Care

USE, CARE AND SERVICE

A Drop spa can be filled with approx. 1,500 liters of water. Please note that the water level rises as the number of bathers increases. The spa is filled with clean water by using a garden hose, for example.

Never turn on the equipment or keep it running when the spa is empty of water.

Only turn on the equipment when:

1. Required amount of water has been reached (water level approx. 10 cm below the spa's edge)

2. Spa is in READY mode (control panel in the equipment compartment).

Keep the spa’s insulation cover closed during heating and always when the spa is not in use. Make sure that the spa always has enough water and that all jets are below the water surface.

Using the spa

You can set the desired temperature using the control panel. There are two switches on top of the spa that can be used while bathing.

1. Aeration/massage system (Drop X, Vuolle, S, and Lähde) —press the button to turn the massaging bubbles on/off. The bubbles run for 15 minutes.

2. Light switch—by pressing the button, you can change the color of the spa's LED lights to the color of your choice. The same button turns the lights on/off.

INSULATION COVER

The cover is made of polyvinyl chloride (PVC). Avoid vinyl conditioners that contain silicone or oils or that are waxy, as they are very harmful to the vinyl.

To avoid damaging the leather insulation cover, do not use sharp objects to remove extra weight.

Regular cleaning with mild household all-purpose cleaners lengthens the spa's service life and maintains the cover’s general appearance. When you add vinyl conditioner, the cover must be clean. In the winter, it is important to remove any snow that has piled up on the cover. Remember to keep the cover locked when the spa is not in use.

PLEASE NOTE! The outdoor spa’s insulation cover is not made to withstand human weight.

Cleaning the spa and water treatment

The spa requires care and services in order to stay fresh, attractive, and hygienic. The filtration and UV system alone is not sufficient to keep out all bacteria, which is why chemicals must also be used in the spa.

General

  • Wash yourself carefully before entering the spa.
  • If sand enters the spa, it may clog the equipment.
  • Keep the water’s pH value between 7.0 and 7.4.
  • Follow the chemical dosing instructions.
  • The spa's water level should be cleaned with a microfiber cloth regularly or after each use, for example.
  • Empty and clean the spa regularly.
  • Always fill the spa with clean water
  • Replace the filter approximately once a year.

 

The Drop spa can be filled with approx. 1,500 liters of water. The amount of water filled also depends on how many people bathe at the same time. Spa care and cleaning are easy and effortless. Chlorine or some other water treatment chemical must always be added into the spa after bathing, or at least once per week, even when no one has bathed in the spa.

The condition of the water largely depends on how frequently the spa is used, what season it is (in the summer, the water must be disinfected more often), what temperature the water is kept at and what the general water quality is (whether the spa is located in a city or a rural area or whether it is filled with lake water).

It is difficult to provide instructions that would be applicable to all cases, as water quality varies a lot, depending on the examples provided above. Once you have used the spa for some time, you become familiar with “your own” water. After the first filling, you can put 20 grams of chlorine tablets in the water and then 1-2 tablets per week, depending on use.

See the chemical packaging for the correct dosage.

Important facts about chemicals and water treatment

Adhere to the dosages of chemicals closely. Excessive use of chemicals may damage the equipment, whereas using too little causes algae and other bacterial growth that may clog the piping, breaking the spa equipment as a result. The warranty does not cover damage or breakdowns caused by erroneous use of chemicals or neglect of other care instructions.

 

 Problem Possible cause Solution
Cloudy water
  • Dirty filter
  • The pH value is not within the recommended range
  • Insufficient use of cleaning chemicals
  • Excessive use of the same water or the water is too old
  • Clean the filter
  • Adjust the water pH level to the recommended range
  • Add a cleaning chemical to the water
  • Replace the water in the spa
Smell of water
  • The water contains too much organic matter
  • Insufficient use of cleaning chemicals
  • Water pH level too low
  • Adjust the water pH level to the recommended range
  • Add a cleaning chemical to the water
Chlorine odor
  • Chlorine level too high
  • Water pH level too low
  • Wait for the chlorine level to decrease
  • Adjust the water pH level to the recommended range
Musty smell
  • Bacterial or algae growth
  • Add a cleaning chemical to the water
  • Empty, clean and refill the spa
Organic layer
  • Accumulated oil and dirt
  • Wipe the dirt away with a clean sponge
Algae growth
  • Water pH level too high
  • Adjust the water pH level to the recommended range
  • Add a cleaning chemical to the water
Patches on the surface
  • Total alkalinity of water too low Water pH level too low
  • Adjust the water pH level to the recommended range
  • Adjust the total alkalinity to the correct value
Calcification
  • Too much calcium in the water
  • Total alkalinity of water too low
  • Water pH level too low
  • Adjust the water pH level to the recommended range
  • Empty, clean and refill the spa

 

Emptying the spa

Replace the water in the spa 2–3 times per year, depending on use. If you wish to empty the spa for the winter. Turn off the power to the spa before emptying it. The spa is emptied into the wastewater drain with a submersible pump.

PLEASE NOTE! Do not use a metal submersible pump.

After the spa has been emptied, clean the inner surface thoroughly with a mild disinfectant. Use a soft and lint-free cloth or sponge.

Replacing the filter

1. Lift the filter lid. The lid is removed by turning the lid counterclockwise to release the lock.

2. Open the filter compartment float by turning it counterclockwise.

3. Lift the float brackets and the coarse filter from their exhaust gases.

4. Lift up the fiber filter and replace it with a clean one.

5. Replace the parts.

 

 

You can clean and reuse the filter. To achieve the best result, replace the filter whenever you replace the water. You can use two filters in turns. When one is being cleaned, the other is ready for use.

The fabric filter recovers small debris from the water. The fabric filter of an outdoor hot tub might get blocked by lime particles from hard water, which makes the flow of water weaker. In order to prolong the useful life of the fabric filter and improve its performance, rinse the filter under running water 2–4 times a month. The filtering system is fully automated.

Cleaning a filter

  • Remove the filter from the spa.
  • Put water in a bucket and soak the filter for at least three hours. Then rinse the filter with clean water.
  • Let the filter dry.
  • In this way, the filter is always clean and ready to be put in the spa.

 

Using the spa in winter

The Drop spa is intended for year-round use, which is why we recommend that spas equipped with heating be used in summer and winter alike. If the spa is emptied for the winter, the warranty does not cover any damage caused by the freezing of the spa.

The spa cover should be cleared of snow at regular intervals. At worst, a thick layer of snow may even cause the cover to break. Additionally, the spa’s surroundings and the access route to the spa should be kept clear of snow to allow you to make it ready for use quickly and to ensure safe access to the spa. In the winter, the area around the spa may be particularly slippery when water that has spilled from the spa freezes over.

The Drop spa can be kept always ready for use in the winter, in which case the equipment is kept warm inside the frame and there is no risk of the spa freezing.

Please secure the supply of power to the spa, as long-term power outages may cause the spa to freeze and damage the equipment.

In the event of a power outage, DO NOT OPEN THE INSULATION COVER!

The spa will turn back on automatically when power is restored. After a power outage, check the functions and water temperature of the spa. Short power outages ranging from a few minutes to a few hours do not affect the functionality of the spa.

The spa is well-insulated, which prevents it from freezing in this amount of time, even in freezing temperatures. It takes a power outage of longer than a few days for the spa to freeze. In the event of a longer power outage, please contact the seller or your service agent.

Before the weather drops well below freezing point, you should service the spa:

  • replace the water
  • clean the spa
  • replace the filter

If you want to empty the spa for the winter, we recommend that you contact our customer service department. When emptying the spa, you must make sure that there is no water left in the piping. The piping cannot be fully emptied with the drainage pump alone – the piping must be vacuumed. Additionally, the filter must be removed from the filter tank to allow the filter to dry and prevent them from mildewing or freezing.

The warranty does not cover damage caused by freezing.

Control panel

The control panel is located in the service space, but it can be moved to a more suitable location, e.g. on the outer panel. Protect the back of the control panel. Longer cables can be ordered if needed from our customer support.

  1. Temperature + 
  2. Temperature - 
  3. Menu
  4. Jets ON/OFF
  5. Led-light ON/OFF
  6. No function

 

Display symbols:

 

  • A - HEATING
  • B - READY MODE
  • C - REST MODE
  • E - WI-FI CONNECTED
  • F - LIGHTING
  • G - CLEANING CYCLE
  • H - JETS 1
  • L - TEMPERATURE (HIGH / LOW)
  • M - SETTING (PROGRAMMING)
  • N - FILTRATION CYCLE (1 OR 2 OR BOTH)
  • O - AM OR PM (TIME)

Jet pump (Drop X, S, Vuolle & Lähde)

The pump is turned on by pressing the JETS 1 button (4). The pump starts either at filtration or massaging speed, depending on the spa's mode. If the pump starts at filtration speed, you can turn on massaging speed by pressing the JETS 1 button (4) again.

The massaging speed turns off automatically after 15 minutes and the filtration speed after 30 minutes, or you can turn them off by pressing the JETS 1 button (4). If the spa is in READY mode, the filtration speed turns on automatically when the spa checks the water temperature every 30 minutes. If the filtration speed has turned on automatically, it cannot be turned off, but you can turn on massaging speed by pressing the JETS 1 button (4).

Setting the temperature

The spa temperature is factory set to 37 °C. The temperature setting is adjusted with the WARM and COOL buttons (1)(2). When the desired temperature is no longer blinking on the display, the spa starts heating the water to the set temperature if necessary.

PLEASE NOTE! The actual water temperature will not be shown until the pump has run for at least two minutes.

Setting the time

The time must be set immediately after the spa's installation, as the correct time is important for the functionality of the filtration cycles. To set the time, first press the MENU button (3) repeatedly until you see TIME on the display. After pressing the WARM button, you can set the time with the WARM and COOL buttons (1)(2). Move on to the next phase by pressing the MENU button (3). PLEASE NOTE! If the spa loses power or the power is turned off, the time must be reset.

Turning the display

To turn the display, first press the MENU button (3) repeatedly until you see FLIPon the display. After this, you can turn the display with the WARM and COOL buttons (1)(2).

LED lights

The spa’s LED lights can be turned on by pressing the LIGHT button (5). To turn off the lights, press the LIGHT button (5) again. The spa’s LED lights have different colors and light modes. To change the light mode, turn off the LED lights and immediately turn them back on.

The LED lights turn off automatically four (4) hours after being turned on.

Keylock

To lock the spa’s control panel, first press the MENU button (3) repeatedly until you see LOCK on the display. After this, lock either the water temperature settings (TEMP) by pressing the WARM button (1) or the whole control panel (PANL) by pressing the MENU button (3) again. Change the setting (ON/OFF) by pressing the WARM or COOL button (1)(2). Save your choice and exit the menu by pressing the MENU button (3).To open the keylock, press the WARM button (1) while simultaneously calmly pressing the MENU button (3) twice.

Modes

In order to keep the water warm, the pump circulates the water through heaters. In the READY mode, the spa maintains the set temperature and heats up the water as necessary. In the REST mode, the spa heats up the water only during set filtration cycles. In the REST mode, the spa display may not necessarily show the spa temperature but the text RUN | PUMP | FOR | TEMP | -- -- -- -- instead. To change the mode, first press the MENU button (3) repeatedly until you see MODE on the display. Choose the desired mode by pressing the WARMbutton (1) or the COOL button (2). Exit the menu by pressing the MENU button (3).

PLEASE NOTE! The chosen mode is shown at the bottom of the display.

Service mode

The service mode (HOLD) can be used to stop the pump when carrying out small-scale servicing work, for example. The service mode lasts for 60 minutes. To start the service mode, first press the MENU button (3) repeatedly until you see HOLD on the display. After this, press the WARM button (1). The display now reads HOLD | ING | FOR | 0:60 (the running timer shows the remaining time for which the pumps will be disabled).

Lower and upper-temperature ranges

The spa has two different settings for temperature ranges. You can set a separate temperature for each of them. The selected temperature range is shown at the bottom of the display.

In the upper-temperature setting (RANGE), the temperature can be set between 27 °C and 40 °C. This setting is best suited for use when you want to keep the spa always ready for use. In the lower temperature setting (RANGE), the temperature can be set between 10 °C and 27 °C.

The lower temperature range is best suited for use when the spa is not used for an extended period of time and you do not want to maintain a high temperature. To change the temperature setting, first press the MENU button (3) repeatedly until you see TEMP on the display. Choose the desired mode by pressing the WARMbutton (1). Save the setting and exit the menu by pressing the MENU button (3).

PLEASE NOTE! The selected setting is shown at the bottom of the display.

Filtration cycles

Filtration cycle 1 is factory set to run from 8:00 pm to 10:00 pm. To change the filtration cycle’s start time and duration, first press the MENU button (3) repeatedly until you see FLTR1 on the display. After this, press the WARM button (1) twice and then change the start time of the filtration cycle with the WARM and COOL buttons (1)(2). Move on to the next phase by pressing the MENU button (3). After setting the start time, set the duration of the filtration cycle in the same way.

Filtration cycle 2 is factory set to run from 8:00 am to 10:00 am. To change the filtration cycle’s start time and duration, press the MENU button (3) repeatedly until you see FLTR2 on the display. You can change the second filtration cycle’s start time and duration in the same way as the first filtration cycle.

In normal use, we recommend setting two 2-hour filtration cycles per day. In this case, the interval between the start times of the filtration cycles must be 12 hours. For example, the filtration cycles can be these factory set periods 8:00–10:00 pm and 8:0010:00 am.

PLEASE NOTE! If you use the spa more frequently than three times per week, the length of the filtration cycles must be increased.

Cleaning cycle

The spa has an automatic preset cleaning cycle. The cleaning cycle starts when the pump has been turned off for at least 30 minutes.

Timed messages

The spa display may show various timed reminders every now and then. To ignore a message, press the WARM button (1). See the table below for the most common messages and their meanings. You can turn the reminders off in the PREF menu.

MESSAGE

MEANING

CHEK | CHEM

Check the pH of the water and adjust the chemicals if necessary.

CHEK | PH

Check the amount of chloride and add if necessary.

CLN | FLTR

Timed filter change reminder. If the spa is new or filter balls / filter cartridge is replaced lately, no action isrequired.

TEST | GFCI

Check that the ground fault circuit interrupter is functional.

CHNG |WATER

Replace the water in the spa.

CLN | COVR

Clean the insulation cover.

CHNG | FLTR

Replace the filter.

CHEK | OZ

Check the function of the ozonisation system.

SRVC | CHEK

Carry out servicing measures.

Display bar codes

The table below shows the most common error codes, their meanings and the required measures. Always take the required measures and contact your distributor or service agent if necessary.

CODE

MEANING

REQUIRED MEASURE

DARKSCREEN

The spa is not receiving power.

Turn on power to the spa / check the connection.

-- -- -- °C

The temperature is not detected.

The temperature is shown on the display once the pump has been running for two minutes.

42°F | TOO| COLD |

The may have frozen or water is stillcold when filling.

The pumps will turn on automatically, regardless of the spa’s mode. Contact your service agent if thenotification continues.

WATR |TOO | HOT| -- -- -- -- |

OVERTEMPERATURE – One of thetemperature sensors has detected atemperature of 43.3 °C or higher.

DO NOT ENTER THE WATER! The will turn off and turn on again once the water temperature hasdecreased to 41.7 °C. Remove the cover to cool the water.

RUN |PMPS |PURG |AIR |

Notable difference in temperaturesmeasured by sensors A and B. Indicatesa problem with the water flow.

Check that there is enough water, fill if necessary. Clean the filter and check that the pumps work. Ifthe problem continues, contact your service agent.

HTR |FLOW |FAIL | -- ---- -- |

Continuous problems with the waterflow. The heater will turn off if thiscode appears five times in a day.

Check that the filter is clean. Turn the heater on again by pressing any icon. If the problem continues,contact your service agent.

HTR |MAY | BE |DRY |

The water flow in the heater is low, orthere is air in the heater.

Turn the spa off for 15 minutes. Check that there is enough water and fill if necessary. If necessary,remove air according to the instructions for clearing an airlock. Return the spa to the normal mode bypressing any icon. If the problem continues, contact your service agent.

HTR | DRY| -- -- -- -- |

Not enough water in the heater. The spawill turn itself off.

Check that there is enough water, fill if necessary. Clean the filter and check that the pumps work. Ifthe problem continues, contact your service agent.

HTR | TOO| HOT | -- ---- --|

OVERTEMPERATURE – One of thetemperature sensors has detected atemperature of 47.8 °C or higher.

DO NOT ENTER THE WATER! Remove the cover to allow the water to cool. After the water hascooled down, reset the system by pressing any icon.

SNSR |BAL-- |ANCE |

Temperature sensors out of balance.

The phenomenon may be temporary. If the problem continues, contact your service agent.

SNSR |SYNC | -- -- -- |

The temperature sensors have been outof balance for at least an hour.

Contact your service agent.

SNSR | A/B| -- -- -- -- |

Temperature sensor A or B does notwork. The spa has turned off.

May occur momentarily when the temperature rises too high. The message will disappear once thetemperature decreases. If the problem continues, contact your service agent.

STUK |PUMP | -- -- -- -- |

The pump will not turn off.

DO NOT ENTER THE WATER! The water may have overheated. Turn off power and contact yourservice agent.